Privacy policy

Privacy Policy

Person responsible for data processing is:
Xiaohui Chen
Krummstr. 3
40789 Monheim on the Rhine
Germany
info@ramenheaven.de

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data. The processing of your data is based on the GDPR as well as according to § 96 para. 3 TKG.

1. Access data and hosting

You can visit our websites without providing any personal information. Each time a webpage is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred, and the requesting provider (access data), and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our offer. This serves to protect our overriding legitimate interests in the correct presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR as part of a balancing of interests. All access data will be deleted no later than seven days after the end of your site visit.

Hosting

The services for hosting and displaying the website are partially provided by our service providers within the scope of processing on our behalf. Unless otherwise explained in this privacy policy, all access data as well as all data collected in the designated forms on this website are processed on their servers. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Our service providers are located in and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection by decision: Canada, New Zealand, Japan, United Kingdom, USA.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. Until certification by our service providers, data transfers continue to rely on this basis: Standard Contractual Clauses of the European Commission.

Contrary to the previous paragraph, for personal data concerning Switzerland: Until the issuance of the Swiss adequacy decision for the USA, data transfers will continue to rely on the European Commission's standard contractual clauses.

Our service providers are located in and/or use servers in these countries: Australia, India, Singapore.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission

2. Data processing for contract execution and for contacting

Data processing for contract execution

For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance defect claims as well as any statutory update obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because we necessarily need the data for contract processing in these cases and cannot ship the order without providing them. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment, and shipping processing, can be found in the following sections of this privacy policy. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiration of the tax and commercial retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this which is legally permitted and about which we inform you in this declaration.

Customer account

To the extent that you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account as well as for storing your data for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a designated function in the customer account. After deletion of your customer account, your data will be deleted unless you have explicitly consented to further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

Contact

As part of customer communication, we collect personal data for the processing of your inquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR when you voluntarily provide it to us during contact with us (e.g., via contact form, live chat tool, or email). Mandatory fields are marked as such because we necessarily require the data in these cases to process your contact. Which data is collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have explicitly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this declaration.

3. Data processing for the purpose of shipping processing

To fulfill the contract pursuant to Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your explicit consent during or after your order, we will forward your email address and phone number to the selected shipping service provider based on this consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, so that they can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have explicitly consented to further use of your data or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this statement. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data processing for payment processing

In processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

Data processing for transaction handling

Depending on the selected payment method, we provide the data necessary for processing the payment transaction to our technical service providers, who act on our behalf within the scope of order processing, or to the commissioned credit institutions or the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfillment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers themselves collect the data required for processing the payment, e.g., on their own website or through a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Data processing for the purpose of fraud prevention and the optimization of our payment processes

If necessary, we provide our service providers with additional data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimization of our payment processes (e.g., invoicing, handling disputed payments, supporting accounting). This serves, in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, to safeguard our overriding legitimate interests in protecting ourselves against fraud or in efficient payment management as part of a balancing of interests.

Identity and creditworthiness check when selecting Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, that we may transmit the data necessary for processing the payment and for an identity and credit check to Klarna. In Germany, the credit agencies named in Klarna's Privacy Policy may be used for the identity and credit check. The information obtained about the statistical probability of a payment default is used by Klarna for a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option named in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time directly with Klarna.

Identity and creditworthiness check when selecting Billpay payment services (operated by Klarna Bank AB)

If you choose the payment services of Klarna Bank AB AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter BillPay), we ask for your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, that we may transmit the data necessary for processing the payment and for an identity and credit check to Billpay. In Germany, the credit agencies mentioned in the Billpay privacy policy may be used for the identity and credit check. The information obtained about the statistical probability of a payment default is used by Billpay for a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time directly with BillPay.

Identity and creditworthiness check when selecting purchase on account via PayOne

If you choose the payment method purchase on account (offered by PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt a. M., Germany (hereinafter PayOne)), we ask for your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, that we may transmit the data necessary for processing the payment and for an identity and credit check to PayOne. In Germany, the credit agencies named in the PayOne privacy policy may be used for the identity and credit check. The information obtained about the statistical probability of a payment default is used by PayOne for a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option named in this privacy policy. This may result in us no longer being able to offer you certain payment options.

Identity and creditworthiness check when selecting purchase on account via PayPal and Ratepay

If you choose the payment method purchase on account (offered via Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter Ratepay) and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg (hereinafter PayPal)), we ask for your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR that we may transmit the data necessary for processing the payment and an identity and credit check to Ratepay. In Germany, the credit agencies named in the Ratepay privacy policy may be used for the identity and credit check. The information obtained about the statistical probability of a payment default is used by Ratepay for a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option named in this privacy policy. This may result in us no longer being able to offer you certain payment options. Additional information on data protection at PayPal can be found here.

Engagement of debt collection service providers

We pass your data on to a commissioned debt collection service provider (First Debit GmbH, Am Hülsenbusch 23, 59063 Hamm, Germany) if our payment claim has not been settled despite a prior reminder. In this case, the claim will be collected directly by the debt collection service provider. This serves the fulfillment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR as well as the protection of our overriding legitimate interests in an effective assertion or enforcement of our payment claim in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

5. Advertising by email

Email newsletter with registration, newsletter tracking with separate consent

If you sign up for our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a designated link in the newsletter. After deregistration, we will delete your email address from the recipient list, unless you have explicitly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond this, which is legally permitted and about which we inform you in this declaration.

If you have also given us your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR for the analysis of our newsletters, we also analyze your interaction with our newsletter by measuring, storing, and evaluating open rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this evaluation, the sent emails include single-pixel technologies (e.g., so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we particularly link the following "newsletter data"

the page from which the page was requested (so-called referrer URL),
the date and time of the call,
the description of the type of web browser used,
the IP address of the requesting computer,
the email address,
the date and time of registration and confirmation

and the one-pixel technologies with your email address or your IP address and possibly an individual ID. Links contained in the newsletter may also include this ID.

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the described contact option or via a designated link in the newsletter.

The information is stored as long as you have subscribed to the newsletter.

Newsletter dispatch

The newsletter and the newsletter tracking shown above may also be sent by our service providers as part of processing on our behalf. If you have questions about our service providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: United Kingdom.

Our service providers are located in and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. A certification is in place.

Contrary to the previous paragraph, for personal data concerning Switzerland: Until the issuance of the Swiss adequacy decision for the USA, data transfers will continue to rely on the European Commission's standard contractual clauses.

Our service providers are located in and/or use servers in these countries: Australia. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard Contractual Clauses of the European Commission.

6. Cookies and other technologies

General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser again on your next visit (persistent cookies).

Privacy protection on end devices
When using our online services, we employ strictly necessary technologies to provide the expressly desired telemedia service. The storage of information on your device or access to information already stored on your device does not require consent in this context.

For functions that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. We would like to point out that if you do not give your consent, parts of the website may not be fully usable. Any consents you have given will remain in effect until you adjust or reset the respective settings on your device.

Approximately subsequent data processing through cookies and other technologies

We use technologies that are strictly necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process IP address, time of visit, device and browser information, as well as information about your use of our website (e.g., information about the contents of the shopping cart). This serves the overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR as part of a balancing of interests.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to prove consents to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

What types of cookies are used?

Cookie Settings

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

To the extent that you have consented to the use of technologies in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also visit the following link: https://www.ramenheaven.de/#reopenBanner. If cookies are not accepted, the functionality of our website may be limited.

Consent Manager Platform (CMP)

On our website, we use a consent management service ("Consent Manager Platform (CMP)") to inform you about the cookies and other technologies we use on our website, as well as to obtain, manage, and document your possibly required consent to the processing of your personal data by these technologies. This is necessary according to Art. 6 para. 1 sentence 1 lit. c GDPR to fulfill our legal obligation under Art. 7 para. 1 GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is an offering from Pandectes, Männimäe/1, 74626 Pudisoo küla, Estonia, which processes your data on our behalf.

After submitting your cookie declaration on our website, the web server stores the following data: IP address, device information, browser information, set language, accessed website or its URL, date and time of your consent declaration, as well as information about your consent behavior. In addition, the following technologies are used, which contain information about your consent behavior: cookies

Your data will be deleted after one year, unless you have explicitly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use the data beyond that, which is legally permitted and about which we inform you in this statement.

7. Use of Cookies and Other Technologies

We use the following cookies and other third-party technologies on our website. Unless otherwise specified for the individual technologies, this is based on your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR. After the purpose has ceased and the use of the respective technology by us has ended, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies." Further information, including the basis of our cooperation with the individual providers, can be found with the individual technologies. If you have questions about the providers and the basis of our cooperation with them, please contact the contact option described in this privacy policy.

Use of Google services

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") as described below. The information automatically collected by the Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded between joint controllers for the respective technology in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in the Google Privacy Policy.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

Our service providers are located and/or use servers in countries outside the EU and the EEA. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses from the European Commission.

Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device and browser information, as well as information about your use of our website) are automatically collected and stored with Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and then immediately deleted before the traffic is forwarded to further Google servers for processing. The data processing is based on an agreement on order processing by Google.

For the purpose of optimized marketing of our website, we have activated the data sharing settings for "Google products and services". This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. The data sharing with Google within the framework of these data sharing settings is based on an additional agreement between controllers. We have no influence on the subsequent data processing by Google.

If you do not give consent to the use of Google Analytics in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, no cookies will be stored on or read from your device. The data processing described in the previous paragraphs does not take place. To close gaps in web analysis through behavior and conversion modeling, pings with data (User-Agent, information about your consent behavior, screen resolution, IP address) are sent to Google. 

Google Ads

For advertising purposes in Google search results as well as on third-party websites, the so-called Google Remarketing cookie is set when visiting our website. This cookie automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information, as well as information about your use of our website) and by means of a pseudonymous cookie ID based on the pages you visited. Further data processing only takes place if you have activated the "personalized advertising" setting in your Google account. In this case, if you are logged into Google during your visit to our website, Google uses your data together with Google Analytics data to create and define audience lists for cross-device remarketing.

For website analysis and event tracking, we measure your subsequent usage behavior via Google Ads Conversion Tracking when you have reached our website through a Google Ads advertisement. Cookies may be used for this purpose, and data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a webpage or newsletter registration) may be collected, from which usage profiles are created using pseudonyms.

If you do not give consent to the use of Google Ads in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, no cookies will be stored on or read from your device. The data processing described in the previous paragraphs does not take place. To close gaps in web analysis through behavioral and conversion modeling, pings with data (User-Agent, information about your consent behavior, screen resolution, IP address, page URL, information about ad clicks in URL parameters) are sent to Google. Your IP address is used to derive the IP country.

Google Tag Manager

Through Google Tag Manager, we can manage various codes and services on our website. When implementing individual tags, Google may also process personal data (e.g., IP address, online identifiers (including cookies)). The data processing is based on an agreement on order processing by Google.

The use of Google Tag Manager allows the integration of various services/technologies.
If you do not wish to use individual tracking services and have therefore deactivated them, the deactivation will remain in effect for all affected tracking tags that are integrated through the Google Tag Manager.

Use of Facebook Services

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies presented below from Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a website or newsletter registration), from which usage profiles are created using pseudonyms. As part of the so-called extended data matching, information for matching purposes is also collected and stored in hashed form, which can be used to identify individuals (e.g., names, email addresses, and phone numbers). When visiting our website, a cookie is automatically set by the Facebook Pixel, which automatically enables the recognition of your browser on other websites using a pseudonymous cookie ID. Facebook (by Meta) will combine this information with other data from your Facebook account and use it to compile reports on website activities and to provide other services related to website usage, especially personalized and group-based advertising.
The information about your use of our website automatically collected by Facebook (by Meta) technologies is usually transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Further information about data processing by Facebook can be found in the Facebook (by Meta) privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. A certification is in place.

Contrary to the previous paragraph, for personal data concerning Switzerland: Until the issuance of the Swiss adequacy decision for the USA, data transfers will continue to rely on the European Commission's standard contractual clauses.

Our service providers are located in and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission.

Other providers of web analytics and online marketing services

Use of Pinterest Tag for web analysis and advertising purposes

For web analysis and advertising purposes on Pinterest as well as on third-party websites, when visiting our website, technologies from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest") automatically enable interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, as well as information about your use of our website based on events specified by us, such as visiting a website or newsletter registration) and using a pseudonymous CookieID and based on the pages you visited. Usage profiles are created from the collected data using pseudonyms. Pinterest will combine this information with other data from your Pinterest account and use it to compile reports on website activities and to provide other services related to website usage. We have no influence on the data processing by Pinterest and only receive statistics created based on the Pinterest Tag. This allows us to measure your subsequent usage behavior for website analysis and event tracking when you have arrived at our website via an advertisement from Pinterest. The information automatically collected by Pinterest is usually transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. The data processing is based on an agreement between joint controllers pursuant to Art. 26 GDPR.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

8. Integration of the Trusted Shops Trustbadge/ other widgets

If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g., quality seal, collected reviews) as well as to offer Trusted Shops products to buyers after an order.

The Trustbadge and the services advertised with it are an offer from Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne ("Trusted Shops"), with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. In the following, we inform you within the scope of this privacy notice about the essential contractual contents according to Art. 26 para. 2 GDPR.

Within the framework of the joint responsibility between us and Trusted Shops AG, please preferably contact Trusted Shops for data protection questions and to assert your rights using the contact options provided in the data protection information. Regardless, you can always contact the responsible party of your choice. Your inquiry will then, if necessary, be forwarded to the other responsible party for response.

Data processing when integrating the Trustbadge/other widgets

The Trustbadge is provided by a US-based CDN provider (Content Delivery Network). An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which is available for the USA here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

When the trust badge is called, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, amount of data transferred, and the requesting provider (access data), and documents the call. The IP address is anonymized immediately after collection, so that the stored data cannot be linked to you personally. The anonymized data is used especially for statistical purposes and error analysis.

Data processing after order completion

If you have given your consent, the Trustbadge accesses order information stored in your end device (order total, order number, possibly purchased product) as well as your email address after the order is completed, and your email address is hashed using a cryptographic one-way function. The hash value is then transmitted to Trusted Shops along with the order information in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.
This is to verify whether you are already registered for services from Trusted Shops. If this is the case, further processing will be carried out in accordance with the contractual agreement made between you and Trusted Shops. If you are not yet registered for the services or do not give your consent for automatic detection via the Trustbadge, you will subsequently have the opportunity to manually register for the use of the services or to complete the protection within the framework of your possibly already existing user agreement.

The Trustbadge accesses the following information stored on the device you are using after you complete your order: order total, order number, and email address. This is necessary so that we can offer you buyer protection. Data will only be transmitted to Trusted Shops if you actively choose to complete the buyer protection by clicking the appropriately labeled button in the so-called Trustcard. If you decide to use the services, further processing is based on the contractual agreement with Trusted Shops according to Art. 6 para. 1 lit. b GDPR, in order to complete your registration for buyer protection and secure the order, as well as to possibly send you review invitations by email afterwards.

Trusted Shops uses service providers in the areas of hosting, monitoring, and logging. The legal basis is Art. 6 para. 1 lit. f GDPR for the purpose of ensuring uninterrupted operation. Processing may take place in third countries (USA and Israel). An adequate level of data protection is ensured by an adequacy decision of the EU Commission, which is available for the USA here and for Israel here. Service providers used from the USA are generally certified under the EU-U.S. Data Privacy Framework (DPF). Further information is available here. If service providers used are not certified under the DPF, standard contractual clauses have been concluded as an appropriate guarantee.

9. Social Media

Social buttons from Facebook (by Meta), Instagram (by Meta), Pinterest

On our website, social buttons from social networks are used. These are only embedded as HTML links in the page, so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

Our online presence on Facebook (by Meta), Instagram (by Meta), Pinterest

As far as you have given your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when visiting our online presences on the aforementioned social media platforms, from which usage profiles are created using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and settings to protect your privacy, please refer to the privacy notices of the providers linked below. If you still need assistance in this regard, you can contact us.

Facebook (by Meta) is a service offered by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA, and stored there. Data processing in connection with the visit of a Facebook (by Meta) fan page is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information about Insights data) can be found here.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.

The adequacy decision for the USA serves as the basis for third-country transfers, provided that the respective service provider is certified. A certification is in place.

Contrary to the previous paragraph, for personal data concerning Switzerland: Until the issuance of the Swiss adequacy decision for the USA, data transfers will continue to rely on the European Commission's standard contractual clauses.

Our service providers are located in and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on these guarantees: Standard data protection clauses of the European Commission.

Instagram (by Meta) is a service of Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transmitted to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA, and stored there. Data processing in connection with visiting an Instagram (by Meta) fan page is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information about insights data) can be found here.

Our service providers are located in and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision from the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.

Pinterest is an offering of Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA, and stored there.

Our service providers are located and/or use servers in countries outside the EU and EEA for which the European Commission has determined an adequate level of data protection by decision.

10. Contact options and your rights

Your rights

As an affected person, you have the following rights:

according to Art. 15 GDPR the right to request information about your personal data processed by us to the extent specified there;
according to Art. 16 GDPR the right to request the correction of incorrect or completion of your personal data stored with us without delay;
according to Art. 17 GDPR the right to request the deletion of your personal data stored with us, unless further processing
- for the exercise of the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- necessary for asserting, exercising, or defending legal claims;
pursuant to Art. 18 GDPR the right to request the restriction of the processing of your personal data, insofar as
- the accuracy of the data is disputed by you;
- the processing is unlawful, but you refuse its deletion;
- we no longer need the data, but you need it to assert, exercise, or defend legal claims or
- You have lodged an objection to the processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR the right to receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or to request the transfer to another controller;
pursuant to Art. 77 GDPR the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

Right of objection

Insofar as we process personal data as explained above to protect our overriding legitimate interests within the scope of a balancing of interests, you may object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is for other purposes, you have a right to object only if there are reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

This does not apply if the processing is carried out for the purposes of direct marketing. In that case, we will not further process your personal data for this purpose.

Contact options

If you have any questions about the collection, processing, or use of your personal data, or about information, correction, restriction, or deletion of data, as well as revocation of given consents or objection to a specific data use, please contact us directly via the contact details in our imprint.